Signicat Status

All Systems Operational

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Welcome to Signicat's status page!

Enterprise eID methods Operational

Norwegian BankID Operational

Norwegian BankID on Mobile Operational

Swedish BankID Operational

Nemid Operational

Finnish Bank eIDs (FTN) Operational

Mobiilivarmenne Operational

iDIN Operational

itsme Operational

Buypass Operational

.beID Operational

Estonian ID Operational

Dutch DigiD Operational

Freja eID Operational

MobileID App Operational

MitID Operational

Verimi Operational

Email OTP Operational

Danish Digital Signature (OCES) Operational

MobileID InApp Operational

Personalausweis Operational

Samleikin Operational

Smart-ID Operational

SMS OTP Operational

Suomi.fi e-identification Operational

Swisscom AIS Operational

Swisscom with nPA onboarding Operational

WebID Operational

yes® Operational

ID-Porten Operational

Siths Operational

Enterprise Electronic Signatures Operational

Sign API Operational

PackagingService Operational

ArchiveService Operational

DocumentService Operational

SDS Operational

SealingService Operational

Qualified Timestamps (QTSA) Operational

Enterprise Registry Lookups Operational

BankID AML Operational

Brønnøysund Operational

Folkeregisteret Operational

Infotorg Operational

Kamer Van Koophandel (KvK) Operational

SurePay Operational

Enterprise Identity Proofing Operational

eIDV Provider: Onfido Operational

eIDV Provider: Electronic ID Operational

eIDV Provider: ReadID Operational

eIDV Provider: Signicat Paper Operational

Assure API Operational

Express Signature Operational

Signature API Operational

Express Registry Lookups Operational

Data Verification Operational

Ongoing Monitoring Operational

Express Identity Proofing Operational

Authentication API Operational

Express Services Operational

Deposit Operational

Merchantsign Operational

Share Operational

Sign Portal Operational

Enterprise Customer Portal Operational

eHerkenningsmakelaar Operational

OwnIdP Operational

Signicat Identity Broker Operational

My Signicat Operational

Global Solutions Identity Platform Operational

Onboarding API - eIDV Operational

Onboarding API - eID Hub Operational

Onboarding API - Signing Operational

Open Banking Hub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Signicat Scheduled Maintenance May 6, 2024 22:00 - May 7, 2024 04:00 CEST

Extraordinary maintenance window due to required security patching of our servers. No expected downtime.
Posted on Apr 23, 2024 - 10:25 CEST

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Maintenance of SK services

Completed - The scheduled maintenance has been completed.
Apr 26, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 CEST

Scheduled - Maintenance works will cause up to 30-minute interruption in the following services:

Estonian Mobile-ID usage and provisioning of new documents
Smart-ID usage and registration of new accounts
Maintenance works will provide more confidentiality, integrity and availability to assure the quality of our services.
We will do everything we can to keep the disruptions as short as possible.
Should you need help in the future, please do not hesitate to contact us support@skidsolutions.eu
Apr 18, 12:01 CEST

Apr 25, 2024

Apr 24, 2024

Onboarding API - AES outage

Resolved - This incident has been resolved.
Apr 24, 13:24 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 13:22 CEST

Update - We are continuing to work on a fix for this issue.
Apr 24, 11:48 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 11:45 CEST

Apr 23, 2024

Reduced success rates for electronic signature services and MitID authentications

Resolved - This incident has been resolved.
Apr 23, 17:15 CEST

Update - Connection to Cloud HSM reestablished, we are seeing improvements on all affected services. We are continuing to monitor the situation.
Apr 23, 16:42 CEST

Update - We have implemented mitigating actions to workaround Cloud HSM dependency in packaging, and seeing positive results of packaging normalizing.
Apr 23, 16:16 CEST

Update - We are continuing to monitor the situation. Incident confirmed at Cloud HSM provider.
Apr 23, 15:54 CEST

Monitoring - We are still experiencing connectivity issues towards Cloud HSM. Incident identified to cause degraded performance on FTN transactions.
Apr 23, 15:39 CEST

Identified - We are currently experiencing connection issues towards our Cloud HSM provider, causing degraded performance on MitID transactions and packaging services.
Apr 23, 14:48 CEST

FTN disturbance for Säästöbank customers

Resolved - This incident has been resolved.
Apr 23, 16:51 CEST

Identified - Säästöbank's identification service is currently experiencing a problem. Corrective measures are underway and we will notify you when the problem is over.
Apr 23, 16:32 CEST

Scheduled maintenance on Norwegian BankID OIDC

Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 CEST

Scheduled - Upcoming scheduled maintenance notice

Norwegian BankID OIDC will undergo scheduled maintenance.
Periodic instabilities might be seen during the change window.

Start time: Apr 23, 00:00 CEST
Estimated duration: 6 hours
Apr 18, 10:49 CEST

Apr 22, 2024

Scheduled Maintenance - PEP/Sanction Monitoring

Completed - The scheduled maintenance has been completed.
Apr 22, 16:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:00 CEST

Scheduled - Scheduled Maintenance - PEP/Sanction Monitoring

Ongoing Monitoring (Person Monitoring) for PEP/Sanctions would be having a scheduled maintenance as part of the upgrade planned at the source. During this afternoon, the person monitoring for Screening changes will be affected.

Test Environment: 15 April 2024, starting at 13:00 CET
Production Environment: 22 April 2024, starting at 13:00 CET
Apr 12, 10:05 CEST

Incident on 3rd party service - BankID Norway

Resolved - This incident has been resolved.
Apr 22, 14:37 CEST

Monitoring - An incident is currently affecting Norwegian BankID.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are in monitoring their progression towards resolution.
Apr 22, 14:18 CEST

Apr 21, 2024

Due to maintenance work, there could be occasional service breaks in OP's digital services, identification and online payments.

Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 CEST

Scheduled - Due to maintenance work, there could be occasional service breaks in OP's digital services, identification and online payments. 
The maintenance work will have no effect on payment card functions or cash withdrawals. We apologise for the inconvenience.
Apr 19, 15:39 CEST

Nordea will perform maintenance work

Completed - The scheduled maintenance has been completed.
Apr 21, 05:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 CEST

Scheduled - Nordea will perform maintenance work over the weekend. Nordea credentials and authentication broker will be out of use on Sunday April 21, 01:00 – 05:30 EET.
Apr 18, 15:54 CEST

Apr 20, 2024

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Reduced success rates for electronic signature services and MitID authentications

Resolved - The incident has been resolved, and confirmed impacted by outage at third party HSM.
Incident lasted from 12:21 - 12:58 CEST.
Apologies for any inconvenience caused by this incident.
For further questions, please reach out to support@signicat.com
Apr 18, 13:27 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 13:04 CEST

Update - Normal operations have been restored, monitoring.
Apr 18, 13:04 CEST

Update - Issue has been identified, recovery efforts are in progress.
Apr 18, 12:51 CEST

Update - We have concluded that FTN is not impacted by this.
Apr 18, 12:41 CEST

Identified - We have detected an issue towards an integration used by MitID and FTN authentication, packagingTask and createPackage request.

We are working on mitigating it.
Apr 18, 12:37 CEST

Performance issues Sigincat Identity Broker Pre Production

Resolved - All services are operational. Our engineers are monitoring the situation.
Apr 18, 12:40 CEST

Investigating - Currently we are experiencing performance issues on the preproduction Signicat Identity Broker. Our engineers are investigating the issue.
Apr 18, 12:35 CEST

S-Bank's electronic service channels will be closed for maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CEST

Scheduled - S-Bank's online banking service and S-mobiili will be closed for a system update on 17 April. During this time, S-Bank’s online banking service and S-mobiili will be out of service and S-Bank’s electronic identification is not available for electronic services.
Apr 15, 08:39 CEST

Apr 17, 2024

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Performance issues Sigincat Identity Broker Production

Resolved - The Signicat Identity Broker is stable again.
Apr 15, 13:02 CEST

Update - Currently the Signicat Identity Broker and all services with it are reachable again. Our engineers are still investigation the issue.
Apr 15, 11:45 CEST

Update - We are continuing to investigate this issue.
Apr 15, 10:43 CEST

Investigating - Currently we are experiencing some performance issues on the Signicat Identity Broker. Our engineers are investigating the matter.
Apr 15, 10:43 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.