Incident on 3rd party service - MitID Business
Investigating - We are experiencing unavailability issues with MitID Business.

We are currently investigating the issues.
Apr 03, 2025 - 11:48 CEST

About This Site

Welcome to Signicat's status page!

eID Hub - eIDs ? Degraded Performance
.beID ? Operational
Buypass ? Operational
DigiD ? Operational
eHerkenning ? Operational
Email OTP ? Operational
Estonian ID Card ? Operational
Finnish Bank eIDs (FTN) ? Operational
Freja eID ? Operational
ID-Porten ? Operational
iDIN ? Operational
itsme ? Operational
MitID ? Degraded Performance
MobileID (OIDC) ? Operational
mojeID ? Operational
Norwegian BankID ? Operational
Personalausweis ? Operational
Samleikin ? Operational
Siths ? Operational
Smart-ID ? Operational
SMS OTP ? Operational
SPID ? Operational
Swedish BankID ? Operational
Suomi.fi e-identification ? Operational
Swisscom AIS Operational
Swisscom with nPA onboarding Operational
yes® Operational
eID Hub - Authentication protocols ? Operational
OpenID Connect ? Operational
SAML 2.0 ? Operational
Authentication API ? Operational
Enterprise Electronic Signatures ? Operational
Sign API ? Operational
PackagingService ? Operational
ArchiveService ? Operational
DocumentService ? Operational
SDS ? Operational
SealingService ? Operational
Qualified Timestamps (QTSA) ? Operational
Express Signature ? Operational
Signature API ? Operational
ID Document and Biometric Verification ? Operational
eIDV Provider: Signicat Paper ? Operational
eIDV Provider: Signicat PictureID ? Operational
eIDV Provider: Signicat VideoID ? Operational
eIDV Provider: Onfido ? Operational
eIDV Provider: ReadID ? Operational
Assure API ? Operational
WebID ? Operational
ReuseID ? Operational
ReuseID API ? Operational
Assure API ? Operational
eIDV Provider: Signicat VideoID ? Operational
MobileID ? Operational
Data Verification ? Operational
BankID AML Operational
Brønnøysund Operational
Folkeregisteret Operational
Infotorg Operational
Kamer Van Koophandel (KvK) Operational
SurePay Operational
Data Verification (Express) ? Operational
Creditsafe Operational
Ongoing Monitoring ? Operational
DSF Norway Operational
DVV Finland Operational
SPAR Sweden Operational
Trapets Operational
Global Solutions Identity Platform Operational
Onboarding API - eIDV Operational
Onboarding API - eID Hub Operational
Onboarding API - Signing Operational
Open Banking Hub Operational
MobileID ? Operational
Digital Evidence Management ? Operational
Signicat Identity Broker ? Operational
OwnIdP ? Operational
My Signicat ? Operational
Signicat dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Third party maintenance - Enterprise platform Apr 8, 2025 00:00-02:00 CEST

Signicats hosting provider for Enterprise platform will be conducting a scheduled maintenance. Although we aim to ensure operational availability, there is a certain risk for brief periods of downtime and instability during the maintenance period.
Posted on Mar 28, 2025 - 13:57 CET

Third party maintenance - Norwegian BankID Apr 11, 2025 00:00-05:00 CEST

Please be informed that scheduled maintenance will be performed during the aforementioned timeframe. At various intervals, there may potentially be a brief impact on services for a short time.

Start time
Apr 11, 00:00 CEST

Estimated duration
5 hours
Posted on Apr 03, 2025 - 10:22 CEST

Logius BSNk platform migration May 9, 2025 17:00 - May 10, 2025 17:00 CEST

On Friday, May 9, 2025, preparatory work will take place in preparation for the migration on Saturday.

The migration has been scheduled over the weekend to minimize the impact on daily operations.
Key Points:

DNS Change

The DNS change is scheduled for Friday, May 9, 2025, after 17:00.
It may take up to 24 hours for the change to fully propagate.
As a result, BSNk will no longer be accessible from Friday, May 9, after 17:00.

Migration

The actual migration will take place on Saturday, May 10, 2025.
After the transition, you will be connected to BSNkPP in production on the new Picard platform.

Go-Live

Once the migration is successfully completed on Saturday, May 10, we expect you to verify that all functionalities are working as expected.
Posted on Mar 14, 2025 - 12:28 CET

Third party maintenance - Enterprise platform May 13, 2025 00:00-02:00 CEST

Signicats hosting provider for Enterprise platform will be conducting a scheduled maintenance. Although we aim to ensure operational availability, there is a certain risk for brief periods of downtime and instability during the maintenance period.
Posted on Mar 28, 2025 - 13:58 CET

Third party maintenance - Enterprise platform Jun 17, 2025 00:00-02:00 CEST

Signicats hosting provider for Enterprise platform will be conducting a scheduled maintenance. Although we aim to ensure operational availability, there is a certain risk for brief periods of downtime and instability during the maintenance period.
Posted on Mar 28, 2025 - 13:59 CET
Apr 3, 2025

Unresolved incident: Incident on 3rd party service - MitID Business.

Apr 2, 2025
Availability issues for OwnIdP affecting Dashboard login
Postmortem - Read details
Apr 3, 11:42 CEST
Resolved - This incident has been resolved.
Apr 2, 12:57 CEST
Identified - Some of our services are experiencing unavailability issues, see list of components affected for details.

We are working on recovering from the situation.
Apr 2, 12:53 CEST
Apr 1, 2025
Third party maintenance - Norwegian BankID
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:01 CEST
Scheduled - Please be informed that Norwegian BankID will be undergoing scheduled maintenance during this time.

No end-user impact is expected as a result of this maintenance.

Start time
Apr 1, 00:00 CEST

Estimated duration
6 hours
Mar 26, 10:38 CET
MobileID maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 00:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 CEST
Scheduled - During the maintenance window, Signicat will upgrade MobileID backend services.

The MobileID service and any dependant service will have reduced availability during the maintenance window.
Mar 13, 16:06 CET
Mar 31, 2025
Incident on 3rd party service - eIDV Provider: Onfido
Resolved - This incident has been resolved.
Mar 31, 22:03 CEST
Monitoring - An incident is currently affecting eIDV Provider: Onfido causing increased latency.
Mar 31, 21:41 CEST
Availability issues - Data Verification - Creditsafe
Resolved - This incident has been resolved.
Mar 31, 16:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 16:00 CEST
Update - We are continuing to work on a fix for this issue.
Mar 31, 15:18 CEST
Update - We are continuing to work on a fix for this issue.
Mar 31, 14:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 14:03 CEST
Investigating - Data verification through Creditsafe is experiencing unavailability issues.

We are investigating the issues.
Mar 31, 14:00 CEST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Third party maintenance - Norwegian BankID
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 CET
Scheduled - Please be informed that Norwegian BankID be undergoing scheduled maintenance during this time.

No end-user impact is expected as a result of this maintenance.

Start time
Mar 28, 00:00 CET

Estimated duration
6 hours
Mar 26, 10:35 CET
Third party maintenance - SK ID Solutions
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CET
Scheduled - Please be advised that we will be performing a scheduled maintenance on SK ID Solutions' IT infrastructure on 27.03.2025 from 23:00 until 28.03.2025 at 02:00 EET.

From 23:00 until 01:00 EET, maintenance works may cause short interruptions in all SK services.

Please be also reminded about upcoming Timestamping service change on 26.03.2025:
https://www.skidsolutions.eu/news/changes-in-sk-time-stamping-service/

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their maintenance.
Mar 20, 11:37 CET
Mar 27, 2025
Mar 26, 2025
Availability issues
Resolved - This incident has been resolved.
Mar 26, 13:47 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 13:41 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 13:37 CET
Investigating - Express Signature services are currently experiencing availability issues, affecting both the legacy Express Signature endpoint and the Sign Portal.

We are working on recovering from the situation.
Mar 26, 10:43 CET
Mar 25, 2025
Availability Issues
Resolved - This incident has been resolved.
Mar 25, 15:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:40 CET
Identified - We're experiencing issues and are currently investigating this issue.
Mar 25, 15:31 CET
Availability Issues for Enterprise Platform and Signicat Paper
Resolved - This incident has been resolved.
Mar 25, 15:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:15 CET
Identified - Issue has been identified
Mar 25, 15:15 CET
Investigating - We are currently investigating an issue on our Enterprise platform as well as Signicat Paper
Mar 25, 15:14 CET
Degraded performance for BankID AML lookups
Resolved - This incident has been resolved.
Mar 25, 12:21 CET
Monitoring - BankID AML is currently experiencing issues with national registry integration in Norway. We are monitoring the situation.
Mar 25, 12:11 CET
Investigating - We're currently investigating an elevated level of errors related to BankID AML lookups
Mar 25, 12:05 CET
Mar 24, 2025
Availability issues - Data verification - Creditsafe
Resolved - This incident has been resolved.
Mar 24, 16:50 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 16:49 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 16:49 CET
Investigating - Data verification through Creditsafe is experiencing unavailability issues.

We are working on recovering from the situation.
Mar 24, 16:20 CET
Mar 23, 2025
Third party maintenance - FTN OMASP
Completed - The scheduled maintenance has been completed.
Mar 23, 13:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:01 CET
Scheduled - OMASP's card and web services will have a service break on Sunday 23 March 2025.

During the outage, authentication with OMASP's online banking credentials is also not possible.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their maintenance.
Mar 20, 09:22 CET
Third party maintenance - FTN
Completed - The scheduled maintenance has been completed.
Mar 23, 13:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 CET
Scheduled - Service break in Handelsbanken's identification service on 23.3.2025 from 05:00-14:15 (UTC+2) (approximated)

Maintenance work, service interruption on Sunday 23 March 2025 from 05:00 to 14:15 (Finnish time UTC/GMT: +2:00)



In order to provide high-quality services for its customers, Samlink will carry out maintenance work on Sunday 23 March 2025 from 05:00 to 14:15 (Finnish time UTC/GMT: +2:00).



The maintenance will cause an interruption in the services of the following banks:

Aktia Bank Plc
Bonum Bank Plc
Central Bank of Savings Banks Finland Plc
Handelsbanken (Finland)
Oma Savings Bank Plc
POP Banks
Savings Banks


Consequences of the interruption:



Aktia Bank Plc

Online banking codes will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.


Handelsbanken (Finland)

Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
PSD2 services are not available.
Debit card payments will mostly operate in the normal manner. Card payments using the Credit feature will operate normally despite the interruption.
Debit cards cannot be used for service at Otto ATMs.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.
GlobalOn-Line, SEPA Instant Payment and Cash Pool service will be unavailable.


Oma Savings Bank Plc

Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
PSD2 services are not available.
Mobile banking interfaces are not available.
Card payments with all card types will mainly function normally except for online purchases that require authentication with online banking IDs. Card payments and cash withdrawals using the Credit feature will operate normally despite the interruption.
Debit cards will not work in Otto ATMs.
SEPA Instant Payment will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.


POP Banks, Bonum Bank Plc

Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
PSD2 services are not available.
Mobile banking interfaces are not available.
Card payments with all card types will mainly function normally except for online purchases that require authentication with online banking IDs. Card payments and cash withdrawals using the Credit feature will operate normally despite the interruption.
Debit cards will not work in Otto ATMs.
SEPA Instant Payment will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.


Savings Banks, Central Bank of Savings Banks Finland Plc

Online banks, including identification in other services (the Finnish Trust Network) using online banking codes, are unavailable.
PSD2 services are not available.
Mobile banking interfaces are not available.
Card payments with all card types will mainly function normally except for online purchases that require authentication with online banking IDs. Card payments and cash withdrawals using the Credit feature will operate normally despite the interruption.
Debit cards generally work as normal in Otto. ATMs.
SEPA Instant Payment will be unavailable.
The service route services (ESB-services) will be unavailable.
Web Services connection is unavailable.


We apologize for any inconvenience caused by the interruption.
Mar 11, 09:29 CET
Third party maintenance - FTN Nordea
Completed - The scheduled maintenance has been completed.
Mar 23, 04:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 CET
Scheduled - Scheduled maintenance on Sunday 23 March from 01.00 EET to 05.30 EET at night


Banking services, such as electronic identification, Nordea Mobile and Netbank, will be unavailable during the maintenance break
Mar 20, 14:33 CET
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Third party maintenance - SK ID Solutions
Completed - The scheduled maintenance has been completed.
Mar 21, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 CET
Scheduled - SK ID Solutions will be performing regular redundancy testing of all SK services on 20.03.2025 from 23:00 until 21.03.2025 02:00 EET.
The test will cause momentary disruptions in SK services after 23:00.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their maintenance.
Mar 7, 10:29 CET
Mar 20, 2025
Incident on 3rd party service - DigID
Resolved - This incident has been resolved.
Mar 20, 10:57 CET
Update - Services are up and running again, but we will keep monitoring the situation.
Mar 20, 10:56 CET
Update - We are continuing to investigate this issue.
Mar 20, 10:52 CET
Investigating - An incident is currently affecting DigID

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 20, 10:51 CET
← Incident History Powered by Atlassian Statuspage