Incident on 3rd party service - FTN S-pankki
Update - We are continuing to monitor for any further issues.
Mar 13, 2026 - 16:03 CET
Monitoring - An incident is currently affecting FTN S-pankki

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 13, 2026 - 14:58 CET

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Welcome to Signicat's status page!

eID and Wallet Hub - eIDs Degraded Performance
Audkenni App Operational
.beID Operational
Buypass Operational
Czech Bank iD Operational
DigiD Operational
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eHerkenning Operational
eParaksts Operational
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Finnish Bank eIDs (FTN) Degraded Performance
Freja eID Operational
ID-Porten Operational
iDIN Operational
itsme Operational
MitID Operational
MobileID (OIDC) Operational
mojeID Operational
Norwegian BankID Operational
Personalausweis Operational
Samleikin Operational
Siths Operational
SK Mobile-ID Operational
Smart-ID Operational
SMS OTP Operational
SPID Operational
Swedish BankID Operational
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eID and Wallet Hub - Authentication protocols Operational
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SAML 2.0 Operational
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Qualified Timestamps (QTSA) Operational
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eIDV Provider: Signicat Paper Operational
eIDV Provider: Signicat PictureID Operational
eIDV Provider: Signicat VideoID Operational
eIDV Provider: Onfido Operational
eIDV Provider: ReadID Operational
Assure API Operational
WebID Operational
eIDV Provider: FaceTec Operational
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eIDV Provider: Signicat VideoID Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Enterprise Platform Maintenance Mar 18, 2026 02:00-04:00 CET

We will perform a planned maintenance on the Enterprise Platform on March 18th 2026 from 02:00 - 04:00 CET

During this maintenance window, customers may experience service disruption. We expect the actual downtime to be approximately 10 to 15 minutes, though the full maintenance window is reserved in case additional time is needed.

We will post updates here as the maintenance progresses.
Posted on Mar 05, 2026 - 11:04 CET

Third party maintenance - itsme Mar 23, 2026 22:00 - Mar 24, 2026 03:00 CET

Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Posted on Mar 04, 2026 - 09:22 CET

MobileID maintenance Mar 24, 2026 00:00-03:00 CET

During the maintenance window, Signicat will upgrade MobileID backend services.

The MobileID service and any dependant service will have reduced availability during the maintenance window.
Posted on Mar 03, 2026 - 14:07 CET
Mar 13, 2026

Unresolved incident: Incident on 3rd party service - FTN S-pankki.

Mar 12, 2026
Incident on 3rd party service - BankID AML API
Resolved - This incident has been resolved.
Mar 12, 13:50 CET
Monitoring - An incident is currently affecting BankID AML API

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 12, 11:53 CET
Incident on 3rd party service - Norwegian BankID and ID-Porten
Resolved - This incident has been resolved.
Mar 12, 11:56 CET
Update - A fix has been implemented by Norwegian BankID and we see an increase in successful transactions from 10:49 CET.

We are continuing to monitor for any further issues.
Mar 12, 11:30 CET
Update - Norwegian BankID is experiencing issues with BankID App authentications. Users are unable to authenticate when selecting the BankID app as their login method. Please note that authentication using kodebrikke (code device) is functioning normally.

Their team has identified the issue and is working on restoring functionality for BankID App users.

We will continue to monitor their progression towards resolution.
Mar 12, 10:55 CET
Monitoring - An incident is currently affecting Norwegian BankID and ID-porten

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 12, 10:28 CET
Mar 11, 2026
Degraded performance - Dokobit Portal - AWS
Resolved - The incident has been resolved.
Users might have to clear browser cache on individual browsers.

To clear your browser cache:

1. Open browser settings:
Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data

2. Select cache to clear:
Choose Cached images and files (cookies can remain)

3. Clear and reload:
Click Clear data
Reload the page

Shortcut:
Windows: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete
Mar 11, 15:50 CET
Monitoring - A fix has been implemented, but it requires a clearing of browser cache.


clear your browser cache.
To fix the PDFTron error, please clear your browser cache:
1. Open browser settings:
Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data
2. Select cache to clear:
Choose Cached images and files (cookies can remain)
3. Clear and reload:
Click Clear data
Reload the page
Shortcut:
Windows: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete
Mar 11, 15:15 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 11, 14:30 CET
Investigating - We have observing degraded performance with Dokobit Portal, affecting integrations with PDF template crate/edit, PDF template fill and SignicatID onboarding process. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Mar 11, 10:00 CET
Degraded performance - eHerkenning KPN
Resolved - This incident has been resolved.
Mar 11, 10:05 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 11, 08:53 CET
Investigating - We are currently observing degraded performance with eHerkenning KPN. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Mar 11, 08:00 CET
Mar 10, 2026

No incidents reported.

Mar 9, 2026
Degraded performance - Assure - VideoID
Resolved - This incident has been resolved.
Mar 9, 12:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 11:30 CET
Investigating - We are currently observing degraded performance with VideoID, affecting integrations on api.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Mar 9, 11:25 CET
Third party maintenance - DigID
Completed - The scheduled maintenance has been completed.
Mar 9, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 CET
Scheduled - Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Mar 6, 10:22 CET
Mar 8, 2026
Incident on 3rd party service - FTN (Nordea)
Resolved - This incident has been resolved.
Mar 8, 10:26 CET
Monitoring - An incident is currently affecting FTN (Nordea)

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 8, 10:12 CET
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Incident on 3rd party service - Assure API: VideoID
Resolved - This incident has been resolved.
Mar 5, 16:07 CET
Monitoring - An incident is currently affecting Assure API: VideoID

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 5, 15:39 CET
Third party maintenance - Personalausweis
Completed - The scheduled maintenance has been completed.
Mar 5, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 CET
Scheduled - Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Mar 4, 08:18 CET
Third party maintenance - FTN OP
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:00 CET
Scheduled - Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Mar 4, 10:14 CET
Third party maintenance - WebID
Completed - The scheduled maintenance has been completed.
Mar 5, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 CET
Scheduled - Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Mar 4, 11:01 CET
Mar 4, 2026
Incident on 3rd party service - Assure API: VideoID
Resolved - This incident has been resolved.
Mar 4, 18:43 CET
Monitoring - An incident is currently affecting Assure API: VideoID.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 4, 18:32 CET
Third party maintenance - Norwegian BankID
Completed - The scheduled maintenance has been completed.
Mar 4, 04:04 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 00:04 CET
Scheduled - Our eID connection towards this 3rd party service is running but might experience issues as a result of their maintenance.
Mar 4, 00:03 CET
Mar 3, 2026

No incidents reported.

Mar 2, 2026
Incident on 3rd party service - POP Pankki, Säästöpankki and OmaSp
Resolved - This incident has been resolved.
Mar 2, 22:40 CET
Monitoring - An incident is currently affecting POP Pankki, Säästöpankki and OmaSp

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 2, 22:12 CET
Incident on 3rd party service - IDIN
Resolved - This incident has been resolved.
Mar 2, 18:49 CET
Monitoring - An incident is currently affecting IDIN

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Mar 2, 17:09 CET
Degraded performance - VideoID
Resolved - This incident has been resolved.
Mar 2, 16:02 CET
Investigating - We are currently observing degraded performance with VideoID, affecting integrations on api.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Mar 2, 15:38 CET
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Incident on 3rd party service - MitID
Resolved - This incident has been resolved.
Feb 27, 12:12 CET
Monitoring - MitID has confirmed that they are investigating the issue.
We are monitoring their statuspage for updates.
Feb 27, 10:39 CET
Investigating - We are currently investigating this issue.
Feb 27, 10:30 CET
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