The incident has been resolved, and confirmed impacted by outage at third party HSM. Incident lasted from 12:21 - 12:58 CEST. Apologies for any inconvenience caused by this incident. For further questions, please reach out to support@signicat.com
Posted Apr 18, 2024 - 13:27 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 18, 2024 - 13:04 CEST
Update
Normal operations have been restored, monitoring.
Posted Apr 18, 2024 - 13:04 CEST
Update
Issue has been identified, recovery efforts are in progress.
Posted Apr 18, 2024 - 12:51 CEST
Update
We have concluded that FTN is not impacted by this.
Posted Apr 18, 2024 - 12:41 CEST
Identified
We have detected an issue towards an integration used by MitID and FTN authentication, packagingTask and createPackage request.
We are working on mitigating it.
Posted Apr 18, 2024 - 12:37 CEST
This incident affected: Enterprise Electronic Signatures (Sign API, PackagingService, DocumentService) and Enterprise eID methods (Finnish Bank eIDs (FTN), MitID).