Degraded performance - Sign - experiencing instability

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jan 01, 2026 - 15:14 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 01, 2026 - 14:43 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 01, 2026 - 14:31 CET

Update

We are continuing to investigate this issue.
Posted Jan 01, 2026 - 14:13 CET

Investigating

We are currently observing degraded performance with Sign, affecting integrations on api.signicat.com, id.signicat.com and express.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Posted Jan 01, 2026 - 14:05 CET
This incident affected: Express Signature (Signature API), Enterprise Electronic Signatures (Sign API), and Digital Evidence Management, Sign API v2.
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