Incident on 3rd party service - Assure API: VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Mar 04, 2026 - 18:43 CET

Monitoring

An incident is currently affecting Assure API: VideoID.

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Mar 04, 2026 - 18:32 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Signicat VideoID).