Incident on 3rd party service - Onfido Document Video Reports

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 15:10 CET

Monitoring

An incident is currently affecting Onfido Document Video Reports, High flagging rate.

Our connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Nov 14, 2025 - 14:22 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).