Incident on 3rd party service - Onfido

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Apr 22, 2026 - 18:16 CEST

Update

The situation seems to have improved.

We will continue to monitor for any further issues.
Posted Apr 22, 2026 - 17:47 CEST

Monitoring

An incident is currently affecting Onfido

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Apr 22, 2026 - 17:43 CEST
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).