Incident on 3rd party service - eIDV-Provider: Onfido

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted May 12, 2026 - 15:13 CEST

Monitoring

An incident is currently affecting Onfido for Identity Reports in UK jurisdiction.

Our connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted May 12, 2026 - 14:41 CEST
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).