VideoID instability

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 15:03 CET

Update

We are continuing to monitor for any further issues.
Posted Nov 07, 2025 - 14:22 CET

Monitoring

A fix has been implemented and we are monitoring the results
Posted Nov 07, 2025 - 14:09 CET

Update

We are continuing to investigate the issue.
Posted Nov 07, 2025 - 13:51 CET

Update

We are continuing to investigate the issue.
Posted Nov 07, 2025 - 13:34 CET

Investigating

We are currently experiencing instabilites regarding VideoID. We are investigating the issue.
Posted Nov 07, 2025 - 13:15 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Signicat VideoID).