Availability issues for VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jun 27, 2025 - 15:21 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 27, 2025 - 14:50 CEST

Update

VideoID is a experiencing unavailability issues, see list of components affected for details.
We are working on recovering from the situation.
Posted Jun 27, 2025 - 13:44 CEST

Update

We are continuing to investigate this issue.
Posted Jun 27, 2025 - 13:34 CEST

Investigating

VideoID is a experiencing unavailability issues, see list of components affected for details.

We are working on recovering from the situation.
Posted Jun 27, 2025 - 13:13 CEST
This incident affected: Global Solutions Identity Platform (Onboarding API - eIDV), ID Document and Biometric Verification (eIDV Provider: Signicat VideoID), and ReuseID (eIDV Provider: Signicat VideoID).
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