Degraded performance - Sign API v2 on mobile devices

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted May 05, 2026 - 21:04 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 20:32 CEST

Update

We are continuing to work on a fix for this issue.
Posted May 05, 2026 - 20:17 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2026 - 16:16 CEST

Update

We are continuing to investigate this issue.
Posted May 05, 2026 - 15:22 CEST

Investigating

We are currently observing degraded performance with Sign API v2, affecting integrations on api.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Posted May 05, 2026 - 14:27 CEST
This incident affected: Electronic Signing (Sign API v2).
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