Incident on 3rd party service - Onfido

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Dec 02, 2025 - 14:41 CET

Update

We are continuing to monitor for any further issues.
Posted Dec 02, 2025 - 14:39 CET

Monitoring

An incident is currently affecting Onfido

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Dec 02, 2025 - 14:18 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).