Signature issues on Norwegian and Swedish BankID - /express/sign/documents

Incident Report for Signicat

Resolved

This incident has been resolved.

Posted Jan 30, 2025 - 13:34 CET

Update

Documents created or signed in the period 10:20-11:00CET possibly have to be recreated. Documents created before and after this timeframe should be fine

Posted Jan 30, 2025 - 11:29 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2025 - 11:12 CET

Investigating

We're seeing degraded performance on Norwegian and Swedish BankID for signing.
We are currently investigating this issue.

Concering endpoint https://api.signicat.com/express/sign/documents

Posted Jan 30, 2025 - 10:56 CET

This incident affected: Express Signature (Signature API).