A major power outage across parts of Spain, Portugal, and southern France has disrupted video verification services. Our technical teams are monitoring the situation and working to minimize disruptions.
Posted Apr 28, 2025 - 22:52 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 28, 2025 - 22:31 CEST
Update
A major power outage has occurred across parts of Spain, Portgual and northern France today. As a result, video verification is not operational. Our technical teams are actively monitoring the situation and working to minimize disruptions.
Posted Apr 28, 2025 - 15:06 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 28, 2025 - 15:05 CEST
Update
A major power outage has occurred across parts of Spain, Portgual and northern France today. As a result, video verification is not operational. Our technical teams are actively monitoring the situation and working to minimize disruptions.
Posted Apr 28, 2025 - 15:01 CEST
Update
We are continuing to work on a fix for this issue.
Posted Apr 28, 2025 - 14:23 CEST
Identified
Power outage in Spain caused video verification by agents stopped
Posted Apr 28, 2025 - 14:06 CEST
Investigating
We are currently investigating this issue.
Posted Apr 28, 2025 - 13:55 CEST
This incident affected: Global Solutions Identity Platform (Onboarding API - eIDV) and ID Document and Biometric Verification (eIDV Provider: Signicat VideoID).