Degraded performance - VideoID

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Jan 22, 2026 - 22:45 CET

Investigating

We are currently observing degraded performance with VideoID, affecting integrations on api.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Posted Jan 22, 2026 - 21:37 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Signicat VideoID).
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