Incident on 3rd party service - Onfido

Incident Report for Signicat

Resolved

This incident has been resolved.
Posted Dec 09, 2025 - 13:12 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2025 - 12:39 CET

Identified

An incident is currently affecting Onfido

Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident.

We are monitoring their progression towards resolution.
Posted Dec 09, 2025 - 12:15 CET
This incident affected: ID Document and Biometric Verification (eIDV Provider: Onfido).